We want you to enjoy and benefit from your sessions. The terms and conditions below are set out to help you do this and to safe-guard our sessions.

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Payments, Cancellations & Refunds

Bookings are made through our website, via emails or signing up using our online or paper registration form.

Your space in a group class, program or workshop is not confirmed until we have received payment from you for the full block/program of classes or individual workshop. We offer different payment options depending on your class type, including online, direct bank transfer, cheque or cash. No refunds or exchanges can be given, so please be sure of your purchase.

Online sessions can be paid via card payment or bank transfer only, prior to class. 

Private sessions can be paid either by cash or cheque on the day or via bank transfer within 2 days following the session.

Receipts/invoices are available on request.

All sessions (group, private, programs or workshops), once booked, are non-refundable, non-changeable and not transferable to another person. These terms are applicable to everyone in all circumstances.

Courtesy Class swap system for termly-booked classes

We run a courtesy ‘class swap’ system for our termly-booked classes, which means that if you know in advance that you are not going to be able to make a class, you can swap your class to a class on a different day or time of a similar level, subject to availability. You can even ‘make up’ a class in advance of you being absent! Please email me to check on availability for your preferred swap class time date.

Class swaps are limited and reliant on all clients telling us when they cannot attend so that other clients may fill their space. All swaps must be booked in advance and cannot be carried over to subsequent courses. Please still cancel your space even a few hours before the class in case someone is waiting to swap into the space. If you need more information, please contact us on infoprioritypilates@gmail.com or 07958 596 597

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Private Session Appointment Cancellation Policy (single session or booked as part of a program)

Appointments made are not transferable to another person. You can cancel appointments up to 24 hours before the appointment and not be charged. After 24 hours, you will be charged for the session.

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Workshops Cancellation Policy

Cancellations in writing prior to the workshop date will be refunded as follows:
• With 21 or more days’ notice – 50% of fees;
• Less than 21 days’ notice – Nil.

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Equipment and what to bring

We supply mats and any small equipment you may need in our physical classes only. 

For hygiene and comfort reasons, many people like to bring their own mat with them.
Please ensure you bring your own water bottle with you to class.

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Liability Release

• I understand that my teacher is a qualified and insured Pilates mat teacher.

• I will tell the teacher of anything painful / unusual I experience in the class and between classes.

• I will stop doing the exercise if I or s/he thinks I need to, or follow the alternatives my teacher gives me.

• I understand my teacher may offer me professional advice relating to my ability to exercise and s/he may consider it unprofessional to continue to teach me if I do not wish to follow that advice.

• I will keep my teacher informed and updated on any medical condition or injuries.

• I understand that all exercise carries a risk and I voluntarily participate in Priority Pilates classes with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Helena Nilsson Ghosh or Priority Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

• If you are struggling with anything in your class, have any problems or concerns, do please let us know as soon as you can, and we will do our best to help.

• During an online session, your teacher will provide step by step instruction on completing the exercise in a safe manner but cannot fully monitor you while you are completing these exercises. If you are unable to complete the exercise due to physical limitation or lack of understanding then do not attempt the exercise. If you do attempt, you will be liable for any injury sustained.

• We reserve the right to change the advertised teacher if the teacher is unavailable due to illness or unforeseen circumstances. No money will be refunded if the class teacher changes. If the class is cancelled then you will receive a full refund.

• If there are not enough people booked into the class to run it for the term, we reserve the right to cancel the class. A full refund will be given to you.

• If you are going to be absent from your regular group class for more than one week, please let us know, or we will wonder what has happened to you.

•  Pregnancy; Please let us now as soon as possible if you fall pregnant so that we can offer you extra advice and alternative exercises which may be more appropriate for you in class.​